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Aged Care and
Residential Settings

Contact us to discuss your service needs in the prevention of suicide in aged and residential settings.

These services are provided sensitively and respectfully, whilst also ensuring that standards are not compromised. We work with you, around the complexities of residential and aged care settings and the staff management demands identified.

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There are three core elements of our service that can be delivered separately, sequentially or concurrently. They include:

  • Staff Training and Development
  • Organisational Assessment and Auditing
  • Critical Incident/Root Cause Analysis

Through high quality engagement, we harness each element to deliver a depth of knowledge not recognised by other providers. Talk to us about your circumstances, needs and expectations, working with principles in line with a Just Culture and National Safety and Quality Health Service Standards. We’ll ensure all issues are identified, that we co-design your solutions and leave you with sustainable strategies that continue to work, after we’ve disengaged.

What sets us apart, is that we not only bring you the weighty benefits of cross-disciplinary experience and deep knowledge of suicide prevention practice, we also understanding Fair Work demands, Work Health and Safety obligations and the critical factors supporting the provision of safe environments for residents, under the loving watch of their family (including your staff).

Staff Training and Development

Training is delivered in-service and at the pace and scope appropriate to your staffing. We also make it engaging and interactive, measuring practical and skill development, while setting goals for ongoing growth.

We will set targets and empower skills consistent with Australian and international principles for suicide prevention, including those associated with Zero Suicide principles and the application of holistic suicide prevention strategies. In supporting a diverse workforce, flexibility in our delivery has been critical, including;

  • Modules delivered individually, however optimum results typically come when the complete suite is taught
  • Modules do-designed and adapted to context and resident need
  • Additional modules can also be co-developed
  • Provision of resources in up to 12 languages
  • Training delivered flexibly in line with rosters and shift rotations

We care about the explicit and unique needs of your workforce and of course the resulting experience of these skills with residents.

Specific modules include:

An Introduction to Suicide Prevention

The facts on suicidality in older Australians and residential settings, the impact of low-probability and high-consequence behaviours, the value of formal and informal assessments, suicidality and self-injury, together with understanding your role.

Identification and Response

Assessing and monitoring overviews as they influence risk and protective factors, warning signs, means restriction as well as hazard reduction. We also consider time and context issues, whole of service approaches and engaging trusted others.

Leadership in Suicide Prevention

Managing staff, policies, standards, processes and systems through principle empowered leadership. The Zero Suicide framework is encouraged for consideration and implementation.

Self Auditing for Impact and Meaningful Change

Pursuing accountability without blame through a culture of care. Responsibility and accountability in areas of environment, people and systems. Postvention as prevention.

Life Enhancement

Exploring resident health and wellness as a cornerstone for suicide prevention, especially in areas of motivations to live, connections, recreational activities and mitigating the impact of functional loss. What sets this module apart from other providers, is how we align action plans with theories of suicide to maximise opportunities for suicide prevention.

Therapeutic Considerations and options

An overview of suicide prevention psychological treatments and psychotherapeutic interventions.

Valuing our worth

The self-care, proactivity, resilience and vigour that keeps your team strong.

Note: Assisted dying or end of life considerations are not explored.

Participants have noted:

  • “(The) training session was outstanding – very useful information and easy to follow. Very interactive session, enabling discussion and insight into (critical incidents)”
  • “I have really had my eyes opened today. It was great and will help me to cope with residents having hard times”
  • “Everything was valuable. This is the best training I’ve had in 16 years”
Suicide Prevention

Organisational Assessment and Auditing

Attending your workplace with sensitivity and respect, we work alongside you to identify the blind-spots even the best in the business can have. This is especially true when managers and leaders have been working in a particular environment or organisation for an extended time.

We help you create and support a Just Culture. A culture where your workforce nurtures excellence, safety is a result and suicide prevention appears redundant.

An audit such as the Organisational Culture Inventory (OCI) may offer critical insights into barriers and opportunities for growth, and notably, those factors that may impair staff from trusting the policies used to support them, or identifying risks that may contribute to errors. Taking this further, when reviewing an organisations suicide prevention strategies, attitudinal barriers and stigma towards suicidality has impaired staff from prioritising necessary action.

Focus points for our work may include examining:


Environment and habitat for risk


Policy, Procedure and Systems


Human factors, such as attitude and training


Resident and carer insights

We know the benefits of creating a proactive learning culture, so we include your team in the process, and respond to what we find with sensitivity and strategic direction.

When we find concerns, you’ll be pleased and empowered by the process of discovery, the benefits of staff involvement, and the recommendations provided.

Critical Incident / Root Cause Analysis

Errors and incidents are rarely caused by one person in isolation, so our investigative goals are to:

  • Index and sequence incident elements
  • Identify contributing factors
  • Critically identify system vulnerabilities
  • Enhance opportunities for learning
  • Reduce or eliminate recurrence

Root Cause Analysis (or the London Protocol) is used, recognising the nuances of examining a whole service concern as with the London Protocol, or focusing on the specific circumstance. As with our auditing, we also adhere to and promote principles of a Just Culture.

The protocols followed can vary depending on your circumstances and preferences. The London Protocol is more comprehensive than an RCA. We will explain your options.

The investigation may include policy and procedure reviews, analysis of workforce behaviours, identification of external causative factors, witness interviews and engagement, and evidence analyses. Findings are then presented to you in a report prioritising areas for action and consideration and consideration.

Whether you are proactively investing in your team and organisation, or responding to a specific incident, we will make a significant contribution to your organisation, your team, your bottom line and your reputation. Contact us today to talk about your needs.

Root Cause Analysis

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